Policy

Refund and Returns Policy

Last updated 9 October 2026. If anything here is unclear, call +44 (0) 7717 217388 and we will talk it through.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Hazardous materials, flammable liquids and gases cannot be returned. Hose cut to a length you specified is made to order and cannot be returned unless it is faulty.

Additional non-returnable items

Gift cards
Cut-to-length hose prepared to your specification
Products altered or assembled at your request

To complete your return we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial refunds

There are certain situations where only partial refunds are granted:

Any item not in its original condition, damaged or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected we will email you to confirm that we have received the item, and to tell you whether your refund has been approved.

If approved, the refund is processed and a credit is automatically applied to your original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, check your bank account again, then contact your credit card company — it can take some time before a refund is officially posted. Next contact your bank, as there is often a processing delay. If you have done all of this and still have not received your refund, contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, email us at [email protected] and we will confirm the return address.

Shipping returns

You are responsible for paying the postage costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping is deducted from it.

Depending on where you live, the time it takes for an exchanged product to reach you may vary. For anything of value, consider a trackable shipping service or shipping insurance — we cannot guarantee that we will receive your returned item.